Shipping and Returns Policy

Table of Contents

  1. Shipping Information
    1. Order Processing
    2. Delivery Estimates
    3. International Shipping
    4. Shipping Restrictions
  2. Returns Policy
    1. Intimate Product Return Policy
    2. Reporting Damaged/Defective Products
  3. Quality Guarantee
  4. FAQ
  5. Contact Information

1. Shipping Information

Order Processing

  • Orders are processed within 1-2 business days.
  • Orders placed after 3:00 PM CST, on weekends, or on holidays will be processed the next business day.
  • Additional processing time may apply during holidays and peak seasons.
  • An order confirmation will be sent immediately after purchase.

Delivery Estimates

  • United States:
    • Mainland: Estimated delivery within 3-7 business days.
    • Alaska/Hawaii: Estimated delivery within 5-10 business days.
    • U.S. Territories (including Puerto Rico & U.S. Virgin Islands): Estimated delivery within 7-14 business days.

  • International Destinations:
    • North America:
      • Canada: Estimated delivery within 7-10 business days.
      • Mexico: Estimated delivery within 8-12 business days.
    • Oceania:
      • Australia: Estimated delivery within 10-14 business days.
      • New Zealand: Estimated delivery within 10-14 business days.
    • Europe:
      • United Kingdom: Estimated delivery within 10-15 business days.
      • France, Germany, Italy, Spain: Estimated delivery within 10-15 business days.
    • Middle East & Africa:
      • United Arab Emirates (UAE), Saudi Arabia, Egypt, Nigeria, South Africa: Estimated delivery within 12-18 business days.
    • South America:
      • Brazil, Argentina, Chile: Estimated delivery within 12-18 business days.
    • Asia:
      • India, Japan, South Korea, Philippines, Indonesia, Thailand: Estimated delivery within 12-18 business days.

Note: Delivery timelines are estimates and may be extended due to customs clearance, carrier delays, or unforeseen circumstances.

International Shipping

  • Customers are responsible for all duties, taxes, and customs fees.
  • Customs processing may delay delivery times.
  • Certain countries may restrict intimate product imports.

Customers should verify whether intimate products are permitted in their destination country before placing an order.

Shipping Restrictions

  • We ship to P.O. Boxes in the United States only.
  • International P.O. Boxes are not supported.
  • We do not ship to military addresses (APO/FPO).
  • Certain regions may experience delays or restrictions due to carrier or regulatory requirements.

2. Returns Policy

Intimate Product Return Policy

  • Due to the intimate nature of our products and for your safety, returns are not accepted.

Reporting Damaged/Defective Products

  • If you receive a damaged or defective product:
    • Report the issue within 5 days of delivery.
    • Email photos of the damaged product and packaging to info@pureluxnaturals.com.
    • Include your order number and a detailed description of the issue.
    • Replacement requests will be processed within 48 hours of approval.

3. Quality Guarantee

  • All products are guaranteed free from manufacturing defects for 30 days from the date of delivery.
  • This guarantee covers product quality only and does not apply to:
    • Allergic reactions.
    • Improper storage or handling.
    • Normal wear and tear.
    • Carrier damage (must be reported directly to the carrier).

4. FAQ

How do I track my order?

  • Tracking information will be provided via email within 24 hours of shipment.
  • If you do not receive a tracking number, please contact customer service for assistance.

What if my package is lost?

  • Contact us at info@pureluxnaturals.com, and we will assist in filing a claim with the carrier.

Do you ship to P.O. Boxes?

  • U.S. P.O. Boxes: Yes.
  • International P.O. Boxes: No.

Can I change my shipping address after placing an order?

  • Changes to shipping addresses can only be accommodated before the order is processed. Contact us immediately at info@pureluxnaturals.com for assistance.

5. Contact Information

For questions about shipping or returns:

  • Email: info@pureluxnaturals.com
  • Mailing Address: PureLux Naturals P.O. Box 117 Spicewood, TX 78669 USA
  • Customer Service Hours:
    • Monday-Friday: 9:00 AM - 5:00 PM CST

This policy is subject to change without notice. Updates will be posted on our website.