Terms of Service

Table of Contents

  1. Introduction
  2. Definitions
  3. Eligibility
  4. Use of the Site
  5. Product Information and Health Disclaimers
  6. Ordering and Payments
  7. Shipping and Delivery
  8. Returns and Quality Guarantee
  9. Subscription Services
  10. User Content
  11. Intellectual Property Rights
  12. Privacy and Data Protection
  13. Limitation of Liability
  14. Force Majeure
  15. Dispute Resolution
  16. Changes to Terms
  17. Contact Information

1. Introduction

This agreement governs your use of the PureLux Naturals website ("Site") and any services or products provided by PureLux Naturals ("we," "us," or "our"). By accessing the Site or purchasing our products, you agree to comply with these Terms of Service. This agreement is governed by the laws of the State of Texas.

2. Definitions

  • Products: All items sold by PureLux Naturals.
  • Services: Website, subscription programs, and customer support.
  • Content: Text, images, videos, and other materials on our Site.
  • User Content: Reviews, comments, and feedback submitted by users.
  • Force Majeure: Events beyond reasonable control, such as natural disasters, cyberattacks, or utility outages.

3. Eligibility

To use this Site, you must:

  • Be at least 18 years old. 
  • Have the legal capacity to enter into contracts.
  • Provide accurate and complete information. 
  • Comply with these Terms. If you are accessing this Site on behalf of an organization, you confirm that you have the authority to bind the organization to these Terms.

4. Use of the Site

You agree to: 

  • Use the Site for lawful purposes only. 
  • Not interfere with Site operations. 
  • Not attempt to gain unauthorized access. 
  • Not use automated systems without permission. We reserve the right to suspend or terminate access to the Site for violations of these Terms.

5. Product Information and Health Disclaimers

  • Products are not intended to diagnose, treat, cure, or prevent any disease.
  • Consult a healthcare provider before use, especially if pregnant, nursing, or managing medical conditions. 
  • Product descriptions and images are for illustration only. 
  • We reserve the right to modify products without notice. 
  • Statements have not been evaluated by the FDA.

6. Ordering and Payments 

  • Orders are subject to acceptance and availability. 
  • Prices are listed in USD unless otherwise noted. 
  • We reserve the right to: 
    • Limit order quantities.
    • Refuse or cancel orders. 
    • Correct pricing errors. 
    • Verify payment and shipping information.
  • International customers are responsible for currency conversion fees.

7. Shipping and Delivery 

  • Delivery timelines are estimates and may vary due to holidays, customs delays, or other factors. 
  • Risk of loss transfers upon delivery. 
  • International customers are responsible for duties, taxes, and fees.
  • We reserve the right to restrict shipping locations.

8. Returns and Quality Guarantee 

  • Due to the intimate nature of our products, returns are not accepted. 
  • Damaged or defective products must be reported within 48 hours of delivery. 
    • Photo evidence is required. 
    • Replacements or refunds will be provided at our discretion. 
  • Our quality guarantee covers manufacturing defects only. To initiate a claim, email info@pureluxnaturals.com with the subject line "Quality Guarantee Claim" and include your order number.

9. Subscription Services

  • Cancel subscriptions at least 7 days before the next billing cycle to avoid charges. 
  • Price changes will be notified 30 days in advance. 
  • Subscriptions with failed payments will be paused for 10 days before termination.
  • We reserve the right to modify subscription terms.

10. User Content 

  • By submitting User Content, you grant us a perpetual license to reproduce, distribute, and display it for promotional purposes.
  • We reserve the right to remove User Content at our discretion.
  • You are responsible for the accuracy and legality of your submissions.
  • Do not submit confidential or proprietary information.

11. Intellectual Property Rights

  • All content on this Site is the exclusive property of PureLux Naturals.
  • Trademarks, formulations, and designs are protected. 
  • You may not reverse engineer or disassemble any product purchased from us.
  • Unauthorized use of intellectual property is strictly prohibited.

12. Privacy and Data Protection

  • Health-related information is treated as strictly confidential. 
  • Data is handled in accordance with our Privacy Policy.
  • We use secure data transmission protocols to protect personal information.

13. Limitation of Liability

  • Our maximum liability is limited to the purchase price of the product. 
  • We are not liable for:
    • Adverse reactions or misuse of products.
    • Consequential or incidental damages.
    • Actions of third-party platforms or services.

14. Force Majeure

  • We are not liable for delays or failures caused by: 
  • Natural disasters. 
  • Pandemics or public health emergencies. 
  • Supply chain disruptions. 
  • Cyberattacks. 
  • Government actions or other circumstances beyond our control.

15. Dispute Resolution 

  • All disputes will be resolved through binding arbitration in Texas. 
  • You waive the right to participate in class actions. 
  • Small claims court remains an option for qualifying claims. 
  • Parties must attempt informal resolution via email at info@pureluxnaturals.com within 30 days before arbitration.

16. Changes to Terms 

  • We reserve the right to update these Terms. 
  • Changes take effect upon posting.
  • Material changes will be communicated via email.

17. Contact Information

  • For questions or concerns regarding these Terms: 
    • Email: info@pureluxnaturals.com 
    • Mailing Address: PureLux Naturals P.O. Box 117 Spicewood, TX 78669 USA By using our Site or purchasing our products, you agree to these Terms of Service.